Covid-19 frequently asked questions (FAQs)

Update: 0600hrs, 27 January 2022

Travel information

No. If you have coronavirus symptoms you should self-isolate and book a PCR test as soon as possible. You should follow NHS guidance to reduce the risk of catching coronavirus or spreading it to others. See www.gov.uk/coronavirus for guidance.

Only as a last resort where there are no other means to pay. The first choice will always to be to pay online, by mobile phone, card or contactless payment, to minimise the need for staff and customers to handle cash.​

Live help with your journey is available via our ticket machine from 7am - 7pm. Just press the VITA Help Point button on the left side of the screen to speak to our advisors who can help with ticket queries or onward journey information. The facility is available from any operational West Midlands Railway ticket machine.

Full-size bikes cannot be taken on any train arriving in London Euston between 07:00 and 09:59, or departing from London Euston between 16:00 and 18:59 from Monday to Friday (excluding public holidays). Folding cycles can be carried on any service, any time, no charge

We’re keeping as many waiting rooms open as possible so you can keep your distance in line with government advice, but they may not hold as many people.

Where possible we'll keep entrance doors open so it'll be one less thing to touch. We'll continue to focus our cleaning on things you touch most like buttons, door handles and hand rails.

For further information on whether waiting rooms at stations are open and where you can find them, please visit our station information page.

Face coverings

It is no longer mandatory to wear a face covering on public transport. However, the government recommends you continue to wear one in crowded or indoor spaces where you may come into contact with people you do not normally meet. Please consider wearing a face covering if the train or platform is busy.

For more detailed information on how to make a face covering, please visit the UK government website.

Some larger stations will have vending machines installed where face coverings can be purchased but most smaller stations will not have facilities to purchase them. Face coverings can be made inexpensively at home – for more detailed information please visit the UK government website.