Coronavirus travel information
Update: 0600hrs, 27 Jan 2022
Current advice
It is no longer mandatory to wear a face covering on public transport. However, the government recommends you continue to wear one in crowded or indoor spaces where you may come into contact with people you do not normally meet. Please consider wearing a face covering if the train or platform is busy.
Government advice can change at short notice and there may be different rules if you are travelling to Wales, Scotland and Northern Ireland, so please check the latest information before setting out.
How we're keeping you safe
Changes to our timetables
We’ve introduced an amended timetable that reflects the current demand for our services. Online journey planners are showing the right times and downloadable timetables are available.
Extensive and frequent cleaning
We have stepped up our cleaning on board and at stations, using the latest antiviral equipment and techniques. Watch our video to see our team in action.
Maximising space on trains
We know having space on your journey is important, which is why we're running the longest trains we can. Information screens will let you know how many carriages there are.
Choose quieter trains with our handy tool
With 'How busy is my train?' you can plan ahead, and see how busy your train will be.
Our staff are ready to help
At our stations, on our trains, over the phone or on social media, we are here for you.
How you can travel safely
Buy in advance
Buy your ticket online or on our mobile app. This way you can skip queues and ticket machines.
Consider wearing a face covering if the train or platform is busy
Please be considerate to people around you in our stations and on our trains.
Travel at quieter periods
Between 10am-3pm or after 6pm on weekdays, chances are there'll be more space on board.
Wash your hands
Do this before and after your journey and carry hand sanitiser too. Hand sanitiser is available at our busiest stations.
Booking assistance
Book assistance in advance if you can, but if you are not able to, we will do our best to help you on the day.
Be kind
Please show respect to each other as we all start to travel again.
Flexible tickets
Our flexible tickets means you can travel when it’s right for you. Explore our new simple guide to help you decide which ticket is right for your journey.
Good to know
Key worker? Please feed back any issues
As a result of the impact of the pandemic on the rail industry, some routes may be running to a reduced timetable or with replacement buses in operation.
If you are travelling with us and have feedback on the services available, please contact us using our online form giving details of your journey, workplace and working hours.
If your journey has become impossible, please email [email protected]