Compensation

Last updated: 6th May 2020​

As a regular traveller, you’ll know there have been far too many delays and cancellations in recent months. It’s not good enough and we’re sorry.

In addition to our Delay Repay scheme, we realise that the extent of disruption deserves more recognition.

We will be discounting season tickets by 3%, which more than offsets the national fares rise on Thursday 2 January 2020.

What tickets qualify for the discount?

  • Weekly, monthly, monthly+ and annual season tickets
  • West Midlands nTrain
  • London Travelcards

What tickets don't qualify for the discount?

  • Day Single, Day Return and Return - Advance, Super Off-Peak, Off-Peak, Anytime
  • Oyster Pay as you go
  • West Midlands nNetwork (train, bus & tram combined)
  • Scholars (students) season tickets

When will the discount apply?

Tickets purchased between 2 January 2020 and 1 January 2021 will get the 3% discount.

How do I get the discount?

All West Midlands Railway and London Northwestern Railway staffed ticket offices will apply the discount when you buy your ticket.

If you have bought your ticket since 2 January 2020, and not been able to get the discount, you can now apply here to claim your compensation via our online form.

I don’t buy my ticket from a London Northwestern Railway or West Midlands Railway ticket office.

Avanti West Coast and Chiltern Railway ticket offices can apply the discount, these include: Birmingham New Street, Birmingham Moor Street, Solihull, Dorridge, Coventry, Birmingham International, Rugby, London Euston, Runcorn, Crewe, Stoke-on-Trent and Stafford.

I buy my ticket through Transport for West Midlands

For customers who have purchased their nTrain Swift season tickets from West Midlands Network via direct debit and corporate accounts should now receive a 3% discount through their monthly direct debit payments.

Are there any routes the discount doesn't apply?

On routes where we are not the primary train operator, and therefore do not price the 'any permitted' ticket we cannot offer the discount, these include:

  • Stoke-on-Trent - Birmingham
  • Runcorn - Liverpool South Parkway - Liverpool Lime Street
  • Bushey / Harrow & Wealdstone / Wembley Central to London Euston

However, if we do share the line with another train operator, and your ticket has 'WMR/LNR only' printed on it the discount will apply.

Tickets bought between 15 December 2019 - 1 January 2020

Annual season tickets qualify for a 3% refund, or you can choose to take the 3% when you renew in December 2020 - the discount only applies once.

If you wish to apply for a 3% refund on your current annual ticket, you can apply here via our online form.