Season Ticket compensation discount
This page is for customers who have purchased Season Tickets which are eligible for 3% compensation, under the West Midlands Trains compensation scheme, but have not yet claimed.
If you have not already received your 3% discount, you can use our online form to claim for your discount.
Annual Season Tickets 15 December 2019 to 1 January 2020
If you purchased your Annual Season Ticket or Annual Travelcard between 15 December 2019 and 1 January 2020 and did not receive a discount at the point of purchase, you may be eligible for a 3% refund.
Season Tickets from 2 January 2020
If you purchased a Season Ticket or Season Travelcard (ranging from 1 week to Annual) from 2 January 2020 onwards and did not receive a discount at the point of purchase, you may be eligible for a 3% refund. This is specifically for customers who purchased their season ticket online, or via a third-party retailer unable to offer the 3% discount at the point of purchase.
Claims may be made for Season Tickets or Season Travelcards meeting these criteria until 1 January 2021.
For Terms and Conditions, please click here
Before you start
In order to submit a claim, supporting documentation will need to be collected as part of the application process.
- An image of the purchased Season Ticket or Season Travelcard
- or, a Credit Card/Bank Statement showing proof of purchase should it not be possible to provide an image of the ticket
Your bank account BACS details:
- Sort Code
- Bank Account Number
- Account Name