Season Ticket compensation discount

This page is for customers who have purchased Season Tickets which are eligible for 3% compensation, under the West Midlands Trains compensation scheme, but have not yet claimed.

If you have not already received your 3% discount, you can use our online form to claim for your discount.

Annual Season Tickets 15 December 2019 to 1 January 2020

If you purchased your Annual Season Ticket or Annual Travelcard between 15 December 2019 and 1 January 2020 and did not receive a discount at the point of purchase, you may be eligible for a 3% refund.

Season Tickets from 2 January 2020

If you purchased a Season Ticket or Season Travelcard (ranging from 1 week to Annual) from 2 January 2020 onwards and did not receive a discount at the point of purchase, you may be eligible for a 3% refund. This is specifically for customers who purchased their season ticket online, or via a third-party retailer unable to offer the 3% discount at the point of purchase.

Claims may be made for Season Tickets or Season Travelcards meeting these criteria until 1 January 2021.

For Terms and Conditions, please click here

Before you start

In order to submit a claim, supporting documentation will need to be collected as part of the application process.

This includes:

  • An image of the purchased Season Ticket or Season Travelcard
  • or, a Credit Card/Bank Statement showing proof of purchase should it not be possible to provide an image of the ticket

Your bank account BACS details:

  • Sort Code
  • Bank Account Number
  • Account Name

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